Welcome to Flowers Docklands, your local online florist offering fresh flower delivery services throughout Docklands and the surrounding areas. These Terms & Conditions ("Terms") govern all use of our online flower delivery services, and apply to all orders placed via the Flowers Docklands website. By placing an order with Flowers Docklands, you agree to be bound by these Terms. Please read them carefully before using our service.
Our online flower delivery service is available to individual and business customers located in Docklands and its neighbouring communities. You must be at least 18 years of age to place an order, or have the consent of a parent or legal guardian if under 18. Flowers Docklands reserves the right to refuse orders outside of our designated delivery areas or to persons not meeting our eligibility requirements.
To place an order for flower delivery in Docklands, simply select your desired floral arrangements or bouquets from the range displayed on our website. You will need to provide the recipient's delivery address, your contact details, and any necessary delivery instructions during checkout. All orders are subject to acceptance and availability.
Once your order is placed, you will receive an automatic confirmation of your purchase. Please review all details carefully as we cannot always accommodate changes once your order enters our processing system. Should there be any issues with your order, such as item unavailability or delivery difficulties, we will contact you directly using the details provided at checkout.
We strive to provide beautiful, fresh flowers as depicted on our website. However, availability of certain flower varieties and containers may occasionally be affected by seasonal supply or unforeseen circumstances. In cases where your selected product is unavailable, we will substitute with flowers and foliage of equal or greater value and similar style, ensuring your arrangement maintains its intended appearance and quality. We endeavour to contact you about significant substitutions, but minor changes may occur to ensure timely delivery.
All prices listed on our website include VAT, where applicable. Payment for orders can be made securely online using accepted credit or debit cards or other methods specified at checkout. Your chosen payment method will be charged upon order confirmation. Flowers Docklands reserves the right to change our prices at any time, but any such changes will not affect orders that have already been confirmed.
We take every precaution to ensure that your payment information is secure, but we are not responsible for any loss you may incur if a third party obtains unauthorised access to your data when placing an order on our website.
We offer flower delivery throughout Docklands and surrounding areas. You may choose from available delivery dates and times shown at checkout, subject to our delivery schedule and availability. While we do our utmost to deliver on your preferred date, unforeseen events such as traffic conditions, weather, or emergencies may occasionally impact the timing. In such cases, we will notify you as soon as practicable to arrange an alternative delivery time or date.
It is your responsibility to ensure the recipient's delivery address is accurate and complete, and that someone is available to accept the flowers during our delivery window. If no one is available, we may attempt to leave the flowers in a safe location, with a neighbour, or return them to our premises, depending on delivery conditions and instructions provided. Any additional delivery attempts or arrangements may incur further charges.
For deliveries to hospitals, offices, hotels, schools, or similar institutions, we recommend providing detailed information, including the recipient's name, company or ward, room number, and contact details, to facilitate smooth delivery. Flowers Docklands is not responsible for orders not received directly by the intended recipient, but by reception staff or institution representatives, as is common practice at such locations.
We understand that plans change. You may cancel or amend your order by contacting us as soon as possible after order placement, and before your flowers have entered the design or dispatch stage. Please note that due to the perishable and bespoke nature of flowers, orders that have already been prepared, dispatched, or delivered cannot usually be altered or refunded.
For orders which are eligible for cancellation or amendment, we will process a refund to your original payment method within 5-7 business days. Please ensure you provide the correct order reference and contact details when requesting an amendment or cancellation.
Flowers Docklands reserves the right to cancel your order in the event of unavailability, unforeseen circumstances, or if we suspect fraudulent activity. In such cases, a full refund will be provided and you will be notified of the cancellation.
Should you or your recipient experience any issue with our flowers or service, please contact us within 24 hours of receipt. Due to the perishable nature of fresh flowers, we are unable to accept returns except where goods are defective or fail to meet reasonable expectations. We may, at our discretion, offer a replacement bouquet, partial refund, or another solution. Photographic evidence may be required to assess any complaint.
Flowers Docklands takes every step to guarantee the freshness and quality of our flowers, and the accuracy of our delivery service. However, our liability for any losses you may incur as a result of using our service is limited to the purchase price of the relevant order. We accept no liability for indirect, consequential, or special losses, including loss of enjoyment, emotional distress, or lost profits, arising from your use of our online flower delivery in Docklands or beyond.
We are not responsible for failure or delay in performing our obligations if that failure or delay is caused by circumstances beyond our reasonable control, including but not limited to strikes, natural disasters, acts of terrorism, traffic incidents, or adverse weather events.
You are responsible for ensuring that any information you provide when placing an order is correct, including all recipient and delivery details. You agree not to use our website or services for any fraudulent, unlawfully, or abusive purposes. Flowers Docklands reserves the right to suspend or terminate access to our services in case of misuse or breach of these Terms.
We collect and process your personal information in accordance with our privacy policy and the Data Protection Act 2018 (GDPR). Your details will only be used to process your order, deliver flowers, and communicate with you regarding your purchase, unless you have opted in to receive marketing from Flowers Docklands.
All text, images, designs, and other content displayed on the Flowers Docklands website are owned or licensed by us and are protected by copyright and other intellectual property laws. You may not copy, reproduce, or distribute any part of our website content without prior written consent.
Flowers Docklands reserves the right to amend these Terms at any time. Revised Terms will apply to new orders placed after the date of publication on our website. We encourage customers to review these Terms regularly to remain informed of any updates.
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be severed from the remaining Terms, which will continue to be valid to the fullest extent permitted by law.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your use of our online flower delivery service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, or require further assistance in relation to your online flower delivery order in Docklands, please use the contact options provided on our website.
These Terms & Conditions apply to all customers who use our online flower delivery service in Docklands and the surrounding areas. By completing your purchase, you confirm that you have read, understood, and agree to these Terms in their entirety.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 59 Glengall Grove, Isle of Dogs, London, E14 3NE.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Docklands, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Docklands.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
