At Flowers Docklands, we take great pride in delivering beautiful, fresh blooms to households and businesses across Docklands. As your local, trusted florist, we guarantee the quality and freshness of every arrangement that leaves our shop. We want you to enjoy your flowers for as long as possible, which is why our policies are designed to give you complete peace of mind whenever you order from us.
Your satisfaction is our top priority. In the rare event that your flowers arrive damaged or in poor condition, please inform us as soon as you can. Flowers Docklands operates a straightforward damaged-on-arrival policy: if you receive any flowers that are crushed, wilted, or otherwise unsatisfactory upon delivery, you’re entitled to a prompt resolution. Providing a clear photo of the affected blooms on the day of arrival helps us assess and resolve the issue quickly.
We commit to delivering fresh flowers that brighten your space for as long as possible. Every arrangement is prepared and dispatched with care, and should remain in beautiful condition for at least five days from the day of delivery, provided basic care instructions are followed. If you believe your flowers did not meet this standard of freshness within this window, please contact us within five days of receipt, so we can review and assist further.
Your happiness with every order is important to us. For any substantiated claim—such as flowers that are damaged on arrival or fail to meet our freshness guarantee—Flowers Docklands offers two easy options:
We aim to resolve all concerns swiftly and fairly, and your feedback helps us maintain our high standards for the entire Docklands community.
We appreciate every opportunity to listen, learn, and improve. If you have a complaint about your flowers, your delivery experience, or our service, please let us know. We ask that you contact us as soon as possible, providing your order details, reason for complaint, and any supporting information (such as photos, if relevant). Our team will review your complaint thoroughly, aiming to respond within one business day and resolve the matter to your satisfaction.
Flowers Docklands is proud to serve the Docklands area, bringing joy to homes, offices, and events with our fresh flower arrangements. Our returns, refunds, and complaints policy is a reflection of our commitment to our valued local customers. Thank you for choosing us as your trusted florist in Docklands.
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